Highlander guarantees its products to be free from defects in materials and workmanship. This warranty is made possible because the company operates under a total quality assurance system, underwritten by ISO 9001 documented manufacturing. All members of the Highlander supply chain are deeply engaged in this system just as are all employees of the company, including factory floor workers, design and industrial engineers, after-sales service staff, sales and administrative personnel.
When a breakage to equipment does however occur within the stipulated time of warranty, customers are advised to initiate a service request using the online form, clearly stating that warranty coverage is being claimed. Once authorization is received from the Highlander central service center, customer may proceed with engaging one of Highlander’s service providers, knowing that the cost of parts will be covered by Highlander. Cost of labour may or may not be covered, in accordance with contractual terms. Travel costs are subject to chronometric and kilometric limits. In any case, it is imperative that prior authorization from Highlander be obtained for warranty service. Moreover, the decision of whether to repair a defective part or replace it lies entirely with Highlander.
Once the warranty period has come to its end, Highlander continues providing technical support for the product’s lifetime through its Worldwide service network.